Get in touch with our team
Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us via email, live chat or phone for help with deposits, withdrawals, verification and gameplay queries. For urgent account matters use live chat or the phone number below; for documents and billing please send an email and our team will respond promptly during the working hours listed in the table.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email for account issues - typical response within 1 hour) |
| General Enquiries | [email protected] (product questions, promotions, billing inquiries - reply within 24 hours) |
| Affiliate Enquiries | [email protected] (partner programme, sign-ups and tracking support) |
| Phone | +1 415 782 3094 (phone for urgent assistance - available during working hours) |
| Working hours | Mon-Fri, 09:00-18:00 (email support monitored; urgent requests prioritised) |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents. Please include a clear subject line, your account ID, and up-to-date contact details to help us process your inquiry quickly. For support, email [email protected] and attach any relevant files. Providing this information speeds up verification and response.
Contact Form
Contact Dozen Spins support Name Email Message Send messageResponse Time
Our support team aims to reply to most inquiries within one business day. Simple requests like account questions or payment confirmations are usually handled quickly. More complex issues, such as detailed investigations, KYC checks or dispute resolution, may take longer depending on their nature and any required documentation. We appreciate your patience and will keep you updated on progress.
Feedback
We'd love to hear your feedback, suggestions, or ideas for improving the site. Please share anything from feature requests and layout tweaks to issues you spotted. All submissions are reviewed carefully by our team and used to prioritize updates and fix problems. Your input helps us refine the service, improve usability, and make the site more reliable for everyone.